Shipping policy
Shipping Policy
Last updated: 31 August 2026
Thank you for shopping with Amee Hub. We are committed to getting your order to you safely and as quickly as possible.
Please read the following shipping information carefully before placing your order.
1. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
During busy periods, promotional events, holidays, or periods of unusually high demand, processing may take a little longer. We appreciate your patience if this occurs.
2. Delivery Times
Estimated delivery times depend on the product, destination, and fulfilment location.
United Kingdom
Standard Delivery: Approximately 5–12 business days
International Delivery
Standard International Delivery: Approximately 7–20 business days
Please note that these are estimated delivery times and not guaranteed delivery dates. Delivery may occasionally take longer because of circumstances outside our control, including courier delays, customs processing, severe weather, strikes, or other unforeseen circumstances.
3. Shipping Costs
Shipping charges are calculated and displayed at checkout before you complete your purchase.
From time to time, Amee Hub may offer promotional shipping rates or free shipping on selected products or orders. Any applicable offer will be clearly displayed on our website or at checkout.
4. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.
Please allow 2–5 business days for tracking information to become active after your order has been dispatched.
If you have not received tracking information within the expected processing period, please contact us and we will be happy to assist.
5. Multiple Items in One Order
Depending on product availability and fulfilment locations, items from the same order may occasionally be shipped separately.
If this happens, you may receive more than one delivery and, where available, separate tracking information.
You will not be charged additional shipping simply because your order is delivered in multiple packages, unless otherwise stated at checkout.
6. Delivery Delays
Amee Hub works with third-party suppliers and shipping carriers to fulfil and deliver orders.
While we do our best to ensure your order arrives within the estimated delivery period, we cannot guarantee a specific delivery date.
Delays may occur because of:
- Courier or postal delays
- Customs clearance
- Severe weather
- Public holidays
- Strikes or service disruptions
- Incorrect or incomplete delivery information
- High order volumes
- Circumstances beyond our reasonable control
If your order is significantly delayed, please contact our customer support team so that we can investigate the shipment with the relevant carrier or fulfilment partner.
7. Incorrect Delivery Information
Please make sure that your name, delivery address, postcode, email address and other order information are correct before completing your purchase.
Amee Hub cannot be responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.
If you notice an error in your delivery information immediately after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that changes can be made once an order has entered processing or been dispatched.
8. Lost or Missing Packages
If your tracking information shows that your order has been delivered but you cannot locate it, please first check with household members, neighbours and any designated safe place.
If you still cannot locate the package, contact us as soon as possible so that we can help investigate the delivery.
If an order is confirmed as lost in transit, we will work with the relevant shipping carrier and fulfilment partner to determine the appropriate resolution.
9. Damaged Items
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- A description of the damage
- Clear photographs of the damaged product
- Photographs of the packaging, where possible
This information helps us investigate the issue with our fulfilment and shipping partners and determine the appropriate resolution.
10. Customs and Import Charges
For international orders, customs duties, import taxes or other charges may apply depending on the destination country and applicable regulations.
Where such charges apply, responsibility for these charges will depend on the shipping arrangement and applicable law. Customers may be contacted by their local customs authority or delivery provider if additional information or payment is required.
Please check your country's applicable customs and import requirements before placing an international order.
11. Products Shipped Directly From Suppliers
As a dropshipping business, some Amee Hub products may be fulfilled and shipped directly from third-party suppliers or fulfilment centres.
This means that:
- Products may originate from different fulfilment locations.
- Items in the same order may arrive separately.
- Packaging may vary depending on the fulfilment partner.
- Delivery times may vary between products.
We carefully select our suppliers and fulfilment partners and aim to provide customers with a smooth and reliable shopping experience.
12. Contact Us
If you have questions about your order or shipping, please contact our customer support team.
Amee Hub
Email: admin@ameehub.com
We will aim to respond to customer enquiries within 1–2 business days.
Important Notice
By placing an order with Amee Hub, you acknowledge that the delivery times provided on our website are estimates and may be affected by circumstances outside our reasonable control.
Nothing in this Shipping Policy is intended to limit or exclude any rights you may have under applicable UK consumer protection law.